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Previous incidents

Every incident from the last 90 days, with the full timeline of what we knew and when.

Last updated on Aug 9, 2026, 09:57 UTC

Past incidents

Aug 4, 2026

Account per ram bugMinorAug 4, 2026, 11:07 UTC → Aug 6, 2026, 13:23 UTC · 50 h 16 min
  1. 13:23 UTCResolvedResolved. — krapplehu
  2. 11:07 UTCInvestigatingUser is not able to purchase 32gb of ram — krapplehu

Aug 3, 2026

SUBUSERS UNAVAILABLEMajorAug 3, 2026, 12:24 UTC → Aug 8, 2026, 07:39 UTC · 115 h 15 min
  1. 07:39 UTCResolvedResolved. — krapplehu
  2. 12:24 UTCInvestigatingWhat we're doing Our team is investigating and working on a fix now. We're expecting this to be resolved within 48 hours. In the meantime If you need to give someone access to your server, hold off until we confirm the fix. There's no need to open a ticket for this — we'll post an update here as soon as it's live. Thanks for your patience while we get this sorted. — krapplehu

Jul 26, 2026

Minecraft server version changerMinorJul 26, 2026, 10:25 UTC → Aug 8, 2026, 10:57 UTC · 312 h 32 min
  1. 10:57 UTCResolvedResolved. — krapplehu
  2. 10:25 UTCInvestigatingA new addon fast server version changer. Since so many users are facing issues with changing the server version. — krapplehu

Jul 21, 2026

Server resources mismatch issueCriticalJul 21, 2026, 16:30 UTC → Jul 23, 2026, 13:26 UTC · 44 h 56 min
  1. 13:26 UTCResolvedResolved. — krapplehu
  2. 16:30 UTCInvestigatinguser is not able to create server while having a server with capped 16gb of ram. this issue is on the way to get fixed! — krapplehu

Jul 19, 2026

Maintenance finishedMinorJul 19, 2026, 06:17 UTC → Aug 8, 2026, 11:00 UTC · 484 h 43 min
  1. 11:00 UTCResolvedResolved. — krapplehu
  2. 13:24 UTCInvestigatingdone — krapplehu
  3. 06:17 UTCResolvedResolved. — krapplehu
  4. 06:17 UTCInvestigatingMaintenance finished — krapplehu

Jul 16, 2026

Singapore Node downMinorJul 16, 2026, 10:50 UTC → Aug 2, 2026, 10:52 UTC · 408 h 2 min
  1. 10:52 UTCResolvedResolved. — krapplehu
  2. 10:50 UTCInvestigatingOnly sg node is down for maintenance since it was abused by some user we are talking with are provider for fast solution. ETA 2 days — krapplehu
Link vertiseMajorJul 16, 2026, 03:51 UTC → Jul 16, 2026, 04:24 UTC · 33 min
  1. 04:24 UTCResolvedResolved. — krapplehu
  2. 03:51 UTCInvestigatingLinkvertise: Bypass detected issue — krapplehu

Jul 15, 2026

Docker image fixes, Permanent removal of pterodactyl accessMinorJul 15, 2026, 15:26 UTC → Jul 15, 2026, 15:59 UTC · 33 min
  1. 15:59 UTCResolvedResolved. — krapplehu
  2. 15:26 UTCInvestigatingDocker image will be fixed and pterodactyl access will be permanently removed since everything will be on dash and limited — krapplehu
Server bypass limitationsMinorJul 15, 2026, 15:25 UTC → Jul 15, 2026, 15:32 UTC · 7 min
  1. 15:32 UTCResolvedLimited server bypass — krapplehu
  2. 15:25 UTCInvestigatingServer bypass will be limited to 15 days than unlimited — krapplehu
Removal of inactive serversMinorJul 15, 2026, 15:24 UTC → Jul 15, 2026, 15:32 UTC · 8 min
  1. 15:32 UTCResolvedinactive servers were suspended — krapplehu
  2. 15:31 UTCResolvedResolved. — krapplehu
  3. 15:24 UTCInvestigatingInactive servers will be suspended and deleted afterwards! — krapplehu